Shipping policy

Shipping Policy

Order Processing

  • Orders are processed within [PROCESSING TIME].
  • Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Methods

  • Standard Shipping
  • Express Shipping (if available)
  • Local Delivery (if available)

Delivery Timeframes

  • Standard Delivery: [X-X BUSINESS DAYS]
  • Express Delivery: [X-X BUSINESS DAYS]
  • International Delivery: [X-X BUSINESS DAYS]

Shipping Costs

  • Standard Shipping: [SHIPPING COST]
  • Free Shipping on orders above [ORDER VALUE] (optional)

Tracking Information
Once your order is shipped, you will receive a tracking number via email or SMS.

Delivery Delays
Unexpected delays due to weather, logistics issues, customs, or public holidays may occur. We appreciate your patience and will provide updates whenever possible.

International Shipping
If international shipping is available, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Return and Refund Policy

Return Eligibility
To qualify for a return:

  • Item must be unused and unworn
  • Original tags must remain attached
  • Original packaging must be included
  • Return request must be submitted within [X DAYS] of delivery

Non-Returnable Items

  • Gift cards
  • Customized products
  • Clearance or final-sale items
  • Personal-use items where hygiene regulations apply

Return Process

  1. Contact us at [EMAIL ADDRESS]
  2. Include your order number and reason for return
  3. Follow the return instructions provided by our support team

Refunds

  • Approved refunds will be processed to the original payment method.
  • Refunds typically take [REFUND PROCESSING TIME] after approval.
  • Processing times may vary depending on your bank or payment provider.

Exchanges
We may offer exchanges for eligible items, subject to stock availability.

Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, contact us within [X DAYS] of delivery with photographs of the issue. We will work to resolve the matter promptly.

Return Shipping Costs

  • If the return is due to our error or a defective product, we may cover return shipping costs.
  • For customer preference returns (size, color, change of mind), return shipping costs may be the customer's responsibility.